Privacy Policy

Last updated: 16 June 2026

lucid-ocean ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

Information We Collect

We may collect information about you in various ways, including:

Personal Data: When you submit an inquiry through our website forms, we collect information you voluntarily provide, such as your name, email address, and details about your project or inquiry. We do not collect sensitive personal information unless directly relevant to providing our services.

Usage Data: We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, access times, and pages viewed. This information helps us understand how visitors use our site and improve our services.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Send you information related to your inquiry or our services
• Improve our website and service offerings
• Comply with legal obligations
• Protect our rights and prevent fraudulent activity

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With service providers who assist in operating our website or conducting our business, provided they agree to keep this information confidential
• When required by law or to respond to legal process
• To protect our rights, property, or safety, or that of our clients or others

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Inquiry data is typically retained for 24 months unless an ongoing client relationship exists.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the details provided below.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

lucid-ocean
45 Riverside Drive
Brisbane QLD 4000
Australia
Email: [email protected]